WGASC Fan Network Schedule and Support Section
WGASC Fan Network Schedule
Live Webcast Events |
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Location |
Event |
Price |
VOD (Video On Demand) Events
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Location |
WGASC Fan Network Subscribers receive all VOD Events.
Live Webcast Day Pass users will not have access to VOD events. |
Live Webcast Frequently Asked Questions
Live Streaming
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You can do this by double clicking the video or right click on the video and find ZOOM > Full Screen. |
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You must install Quicktime Player version 7.2 + and have the latest version of Flip4Mac plugin installed. In the Flip4Mac system preferences under Browser settings, you need to check "Launch QuickTime Player". This will allow the stream to be viewed in QuickTime instead of inside your browser. You then can select "View > Full Screen" for full screen viewing. |
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For the best Webcast experience, Internet Explorer (IE) 7 or above with Windows Media Player (WMP) version 9 or above is recommended.
If you have a PC and are experiencing difficulties, click here to run a Windows Update to obtain the latest versions of Internet Explorer and Windows Media Player and try again.
If you have IE 6 or above with WMP 9 or above and continue to experience problems, be sure your broadband connection is capable of sustaining a transfer rate of 768 kbps. You can check your transfer rate at this website. Choose the Chicago, IL. server.
The video will work on Firefox with WMP 9 or above for PC, and on Apple systems with Firefox, however you may experience difficulties viewing certain content. PC Firefox users may need to download the Windows Media Player Firefox Plugin.
Windows:
- Any Intel or AMD processor, 400MHZ or faster
- Windows 2000, XP and Vista
- 512MB RAM
- 16-bit sound card and speakers
- 65,000-color video display card
- Internet connection: at least 768K cable/DSL/network
- Web browser (see below); cookies enabled
- JavaScript enabled
- Windows Media Player Series 9 or higher: download the latest player from the Microsoft Download Center.
- Internet Explorer 6.0 and higher (recommended)
- Firefox 2.0 (supported)
- Firefox 3.0 (supported)
Apple:
Other General Settings:
- JavaScript should be turned ON - this is the standard setting for all browsers. The site will not work if JavaScript is turned off.
- Cookies should be enabled - this is the standard setting for all browsers. If cookies are disabled, you may experience difficulties viewing certain content.
- Pop-up Blocker should be turned OFF. Some applications, such as the Windows Media Player, are launched in separate pop-up windows. You may not be able to launch these applications properly if you have a Pop-up Blocker turned on.
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AOL browsers are not compatible with the Live Webcast. To correct this problem, connect online through AOL as usual, but instead use the Internet Explorer browser to login into the live webcast. |
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This is an ActiveX problem with Microsoft Internet Explorer. You need to allow ActiveX to accept the Windows Media Player object.
To do this, refresh the page and if there is an option to allow the ActiveX plugin please allow the plugin to be installed. You can also test your ActiveX plugin by visiting this page. |
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If you use any of the "Norton" system tools, they come with a firewall that will block our stream. The Norton firewall must be off in order to view the video stream. Typically, Norton has a system tray icon (near the clock), and can be turned off from there. Detailed instructions are available at "Norton Web site. |
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This is an issue with the video card driver. To fix this, you have to disable video acceleration under Windows Media Player option. Follow these steps in your Windows Media Player: select the 'Tools' menu, select 'Options', select 'Performance', under Video acceleration' drag the slider all the way to the left to 'None'. Click 'OK' and then click 'Yes' to save the change. |
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No. At this time our Live Webcast does not support Satellite connections. |
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Yes. You are allowed one viewer to log in and out anytime throughout that day.
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Yes. Dial-up connections will not be supported for the Live Webcast. |
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You might be using a wireless network. Wireless networks are inconsistent in sustaining the transfer rates used for the Live Webcast. Try a hard-wire ethernet connection to improve your video quality. |
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We recommend that you do not use a wireless connection for this video stream. Wireless networks are inconsistent in sustaining the transfer rates used for the Live Webcast. |
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Unfortunately, you will not be able to watch live video. Please reference the minimum transfer rate requirements to view our live video stream. |
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If you are still having issues playing content or with registration, use our live support Web-based customer service module. |
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No. You are only allowed one login at a time. |
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The Fan Network
P.O. Box 3129
Indianapolis, IN 46206
Your support request will be answered during normal business hours (Mon-Fri 8:30 - 5:00 PM EST). If you require technical support during a live event please use the LIVE CHAT support system that will be located on the top of this page.
